At Relationship Rescue your privacy is of utmost importance. We are committed to protecting your personal information in accordance with the New Zealand Association of Counsellors (NZAC) Code of Ethics, the Privacy Act 2020, the Health Information Privacy Code 2020, and other relevant New Zealand laws.

This Privacy Policy outlines how we collect, use, store, and protect your information when you use our services, including payments via Stripe or direct bank transfers.

  1. Information We Collect

    We collect personal information necessary to provide counselling services, improve our offerings, and comply with legal obligations. This includes:

    • Personal Details: Name, contact information (email, phone number, address), and date of birth.
    • Counselling Information: Notes taken during sessions and any other relevant information you share with us.
    • Payment Information: Details required to process payments, such as billing information. (Note: Payment information processed through Stripe is handled in accordance with Stripe’s privacy policy.)
    • Website Usage Data: Information collected via cookies and analytics tools to improve website functionality and user experience.

  2. How We Use Your Information

    Your personal information is used solely for purposes related to our counselling services and business operations, including:

    • Providing counselling and therapeutic support.
    • Scheduling appointments and communicating with you.
    • Processing payments securely.
    • Maintaining client records for professional and legal compliance.
    • Improving our services and website.
    • Complying with legal obligations, such as reporting requirements or court orders.

  3. Payment Information

    We use Stripe and direct bank transfers to process payments for our services.

    Stripe Payments: Payments made via Stripe are processed through their secure platform. Stripe may collect and store payment card details. You can review Stripe’s privacy policy here.

    Direct Bank Transfers: If you pay via bank transfer, your bank details may be visible to us in transaction records but will not be stored or used for any other purpose.

  4. Storage and Security of Your Information

    We take all reasonable steps to ensure your personal information is stored securely, including:

    • Storing physical records in locked, secure locations.
    • Protecting electronic records with password-protected systems and encryption.
    • Regularly updating our security measures to address emerging risks.
    • Restricting access to your information to authorized personnel only.

  5. Sharing Your Information

    We do not share your personal information with third parties except in the following circumstances:

    • With Your Consent: When you explicitly agree to share your information.
    • Legal Obligations: To comply with laws, regulations, or court orders.
    • Duty of Care: If there is a risk of harm to you or others, as required by NZAC’s Code of Ethics.
    • Payment Processors: When processing payments via Stripe

  6. Your Rights

    Under New Zealand law, you have the right to:

    • Access and correct your personal information.
    • Request the deletion of your personal information (subject to legal and ethical requirements).
    • Withdraw consent for the use of your information (where applicable).

    If you request access to your session notes, please note the following:

    • Session notes are written for the purpose of aiding my memory and may include shorthand or terms that are meaningful to me but may not be easily understood by others.
    • If you require your session notes, they will need to be typed up to ensure they are clear and understandable. This service will incur a charge based on my normal hourly rate.
    • For couples session notes, written permission from both parties is required for their release. This permission must be notarized to confirm that both parties agree to the release of the notes.

    To exercise these rights, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

  7. Cookies and Website Analytics

    Our website may use cookies and other technologies to enhance your user experience and analyze website traffic. Further information is available in our Website Terms of Use.

  8. Retention of Information

    We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and meet professional standards.

    Counselling records are retained in accordance with NZAC guidelines.

    Payment records are retained for financial and tax reporting purposes.

  9. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other circumstances. Updates will be posted on our website with the effective date noted.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your information, please contact us:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: +64 21 025 67201

Address: 50 Torrington Cr, Glen Innes, Auckland, New Zealand, 1072.

We are committed to resolving any privacy-related concerns in a timely and professional manner.

Your trust is paramount to us. By using our services, you agree to the terms of this Privacy Policy and consent to the collection, use, and storage of your information as described.